As a business grows, it can be easier to both outsource your IT department or at least get the primary areas managed. If you’ve already got an IT team, doing so will allow them to focus on other pressing areas and possibly improve reactiveness when improvements and issues need to be addressed. If you don’t have an internal IT department, we’ll take away the worry of any tech issues or setups which you may personally face during usual day to day operations.

To ensure your IT department is running smoothly and efficiently, we offer a range of managed IT support to assist businesses from small (SOHO) to companies with hundreds of staff members.

What is managed IT support? 

Before knowing the benefits of managed IT support, you’ll first need to understand what’s included. As a number of areas are included within managed IT support, we recommend identifying the areas where you need support. 

Hardware 

Sourcing and setting hardware for your staff can be a lengthy process. Depending on the level of tech which each member of staff needs, it could take anywhere from an hour to multiple days of technology setup. By having a company assist with the managed IT support, you’re able to reassign your IT team’s time to other pressing matters – or save your own time if that’s something you typically carry out yourself.

Software 

The correct setup for a system as important as Microsoft 365 can be key for efficient business operations. Its capabilities from cloud data storage to client communications can be tailored depending on your needs. We’ll also handle the liaising with the software developers and program updates when required.

Security 

Business safeguarding solutions are essential for the keeping of client data. This is why we offer state-of-the-art antivirus and EDR software, as well as Machine-Learning SaaS Protection Systems to secure you from threats, right from your computers to cloud services and communication platforms.

Tech Support 

Typically, managed IT support usually includes a level of tech support which includes hardware, software and general support during any working day. Occasionally, 24/7 tech support is offered depending on the plan you decide to use. Aerial Direct IT Services does offer this as a service. 

 

The benefits…

When exploring managed IT support, there are many channels to consider ahead of deciding whether it’s the right fit for you. In many instances, it can save a business money and time. 

Efficiency

Whether you have an existing IT team or not, external managed IT support will free up anyone’s time who usually carries out the typical IT responsibilities. The day-to-day tasks such as hardware setups and backup maintenance can be the focus of other supportive forces.

Cost-effective

Despite pulling in the help from another business, managed IT support can save a lot of time, leading to large money savings. This is because the usual tasks, which may take longer, can be dealt with by your IT support provider rather than internal staff – similar to the efficiency benefit.

Professional assistance

Managed IT support businesses have the key skills and knowledge needed to carry out most tasks with ease and professionalism. This is also the case if your package has 24/7 support. No matter the time of day, support will be available to you.

Get in touch for managed IT support

Our carefully crafted team have the expertise to carry out managed IT support, covering areas from hardware to 24/7 support. If you’re looking to get your IT-related areas managed externally, freeing up your employee’s time, be sure to get in touch and receive your personalised FREE IT Audit.

Request your FREE IT Audit

Get in touch for your FREE IT Audit where our experts will review your current IT solutions.

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Are you looking to modernise your current business communications with a virtual landline? VoIP, known as Voice over Internet Protocol is often referred to as Virtual Landline. VoIP is often used instead of using an outdated hardwired landline. The benefits are somewhat endless which allows for your business communications to be fast, efficient and simple to carry out.

To ensure you’re able to carry out business with no issues, there are a few variations which you can choose. From unlimited calls, web phone capabilities, and conferencing opportunities, the days of relying on a physical phone are over. Turn your operations into a fluid experience! 

Did you know…

From £8.99, you can take advantage of internet calling and ditch the old-fashioned fixed line! We offer a range of plans tailored to suit your needs so you’re able to carry out business with no limitations or interruptions.

The Features & Benefits of VoIP

The development of VoIP has led to improved features which are key for efficient business. Not only will VoIP allow for a smoother way of operating, but it will also make a notable difference for your customers. They can leave voicemails, be transferred with ease and more, all through the powerful and expertly developed VoIP system.

Organisational

Cut down on countless amounts of time put into the organising and tracking of your communications.

Call Transfer
Conference Calls
Call Recording

Customer Experience

Improve your customer’s experience and create smooth business-to-customer interactions.

Direct Dial
Hold Music
Call Queuing

Hardware

Work seamlessly from any device, giving you the flexibility to operate from anywhere.

Multiple Devices
Roaming
Work From Anywhere

VoIP Service FAQs

We occasionally receive questions from our customers about our telecoms. These are often minor enquiries to maybe something more technical. We’ve combined those relevant to VoIP and virtual landlines to provide that much-needed clarity.

What is a virtual phone number?

VoIP, or Voice over Internet Protocol, is a telephone number which is hosted online using cloud-based technology. It allows for users to phone their customers/clients from various devices without requiring a physical landline.

Can any business size have a VoIP service?

Any business can have a VoIP service. Typically, it is used by small and medium-sized businesses but there are valuable features which larger businesses can take advantage of.

How does VoIP differ from normal landlines?

The primary difference between a VoIP service compared to a traditional landline is the online nature of calls rather than a physical line. The switch to a cloud-based phone line doesn’t however hinder the capabilities.

Do I need a landline if I use VoIP?

If you’re currently using a landline, you’re able to switch to a VoIP service without any difficulties. As they operate in a similar way, but are different to one another, you’re able to stop using the landline by switching to a virtual landline. Once you do switch, there’s no need to remove the landline however you can stop using it altogether if you so choose.

We’re here to help

No matter the enquiry, we’re here for you. Our experts have been in the telecom world for a long time so their knowledge and expertise can propel you into the next generation of business. Whether you’re looking for some guidance on your current VoIP system, looking to setup VoIP or need some clarity about the features, our team are happy to help.

Contact our team for support

Contact one of our friendly Aerial Direct advisors today if you have any questions or queries regarding your service, they are on hand and are available to help.

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Dialling Up The Recognition: Aerial Direct Wins 2 Awards At MIA 2023

At the Royal Lancaster Hotel in London on the 21st of September 2023, the annual Mobile Industry Awards took place, hosted by TechRadar Pro. Fine dining, networking and industry celebration allowed for the perfect setting for the awards ceremony.

Aerial Direct attended the event with a number of nominations – 4 to be exact: 

  • Best Mobile Service & Solution Provider 
  • Partner of the Year 
  • Best Place to Work 
  • Best Customer Service 

During the celebrations, Aerial Direct walked away with 2 awards: 

  • Partner of the Year 
  • Best Mobile Service & Solution Provider 
best mobile service and solution provider award at the mobile industry awards 2023

partner of the year award at the mobile industry awards 2023

These awards come with a huge amount of pride and success for all of those involved in their achievement. From our Sales department to our Customer Services Department, we would like to thank our hardworking employees as well as our valued customers. All parties involved are key for the improvement and overall success of the business. 

Our focus year-round is to ensure that our employees are well trained, gain the experience they need and ensure our customers are looked after every step of the way. In doing so, we’re able to achieve the status of MIA multi-award winners. This includes winning the Best Mobile Service & Solution Provider for the third year running.  

At Aerial Direct, every conversation matters. Each and every conversation since the beginning of Aerial Direct has led us to where we are today with our success being our customer’s success also. Thank you to all who have supported us along the way and we look forward to what the future holds. Bring on The Mobile Industry Awards 2024! 

If you’re looking for any assistance or would like to request a quote, get in touch today! 

Winners at the Mobile News Awards 2023

Aerial Direct wins gold at The Mobile News Awards 2023

Aerial Direct has won the Best B2B Reseller award at the Mobile News Awards 2023, and we couldn’t be more thrilled. This award is a testament to the hard work and dedication of our people who strive to provide our customers with the best possible service.

At Aerial Direct, we believe that every conversation matters, and we work hard to ensure that our customers receive the highest level of service. This award is a recognition of our commitment to our customers and our drive to continuously improve their experience.

Our people are the backbone of our success, and this award is a testament to their talent, skills, and dedication. We are proud of the strides we have made in recent years, including the development of our innovative Hive Intranet platform, improvements in our customer experience, and expansion of our customer base.

We want to take this opportunity to thank our employees for their hard work and commitment to our mission. Without them, we would not have been able to achieve this great honour. We also want to thank our customers for their trust in us and for giving us the opportunity to partner with them.

As we continue to grow and expand, we remain committed to providing our customers with the value propositions that will help them achieve their goals. Every conversation matters, and we will continue to work hard to ensure that our customers receive the highest level of service.

In conclusion, we are honoured to be recognised as a leader in the mobile industry and are committed to continuing our success. Thank you again to our employees and customers for your support, and we look forward to continuing to serve you in the future.

It’s official! Our company has been named the “Large Business of the Year” at the annual News Business Excellence Awards 2023.

Aerial Direct named the "Large Business of the Year"

This is a huge accomplishment for us and a testament to the hard work, dedication, and outstanding achievements of our employees.

Our growth has been outstanding. This success is a direct result of the clear vision and plans for the future that our leadership team has put in place.

One of the key factors that sets us apart from our competitors is our focus on our people and customers. We have invested in our people, we have increased available learning channels with in-house and industry-certified apprenticeships available to help you grow and develop. Our recent work on organising our data with our insights teams has given us a greater insight into customer buying habits which has allowed us to develop our customer experience.

Innovation and creativity are two of our core values, and it shows in the products and services we offer. Our team is always thinking outside the box and coming up with new and exciting ways to meet the needs of our customers. Whether it’s developing cutting-edge technology such as Connect or finding new and more efficient ways of doing things, we are constantly pushing the boundaries of what is possible.

In conclusion, winning this award is a huge honour for us, and it’s a testament to the hard work and dedication of our employees. We are proud of what we have achieved and are excited to continue on this journey of growth and success.

We’re also honoured to have been shortlisted for Employer of the Year and Apprentice of the Year, and we’d like to give a special shout-out to Alfie Russell for his nomination.

We extend our congratulations to all the other winners and finalists from Friday’s event and want to express our gratitude to the judging panel for recognising our efforts.

“We are thrilled to have won the Large Business of the Year award, but what truly makes this moment special is the recognition of our people’s dedication and hard work, this is an award recognising our entire company. As we continue to push the boundaries of customer excellence, we look forward to an exciting future.” – Jason Phillips, COO

We are incredibly proud to take the winner’s trophy for Best Mobile Solution and Service Provider at this years’ Mobile Industry Awards 2022.

Winners at the Mobile Industry Awards 2022

Over the last year we have continued to be recognised within the industry, being awarded the O2 Network Customer Excellence Award for 2022 and 2021, the Mobile Industry Awards Best Mobile Service & Solution Provider 2021 and now this award!

Winning Best Mobile Solution and Service Provider is a huge achievement and one we are very proud of. We are delighted to be recognised in front of our industry colleagues for the amazing service we deliver to our customers. Most importantly, it recognises the achievements of our individuals and teams that are responsible for making our business truly great.

Recognition in the industry awards plays an important role in our business growth aspirations, helping us to demonstrate to our customers how we stand out from the competition.

Winners at the Mobile Industry Awards 2022 - Aerial Direct

Chief Operating Officer, Jason Phillips, who represented Aerial Direct last night commented:

“I am immensely proud of the people who have helped us shape our business and see the success of our business transformation recognised within our industry. Aerial Direct continues to focus on significant growth ambitions which require an enormous amount of effort in planning, delivery and teamwork along the way. I want to take this opportunity to recognise the hard work, dedication and loyalty from everyone involved for helping us on our journey to drive our future success, thank you”.

To add to this year’s achievement, it is a special moment for us to be part of a larger celebration; this year we join Mobile Industry Awards in celebrating their 20th anniversary, a successful journey of representing and recognising the highest standard in the industry. Congratulations once again on 20 years of excellence.

Below was us celebrating in 2021 after winning our first ‘Best Mobile Service & Solutions Provider’ award!

Winners at the Mobile Industry Awards 2022

Visit Mobile Industry Awards website to find out more about this year’s winners.

Meet the winners

Aerial Direct shortlisted for The Mobile Industry Awards 2022.

We are extremely proud and excited to announce that we are finalists for three categories at the 2022 Mobile Industry Awards: ‘Mobile Service and Solution Provider’, ‘Partner of the Year’ and ‘Best Place to Work’.

Over the past year, we’ve been working hard to expand and strengthen the business as well as make positive changes to create a safe environment for everyone to work together. We’ve built more valuable partnerships, developed our campaigns, services and experience for our customers and created a platform to engage with our employees while taking in their feedback and improving the company culture.

MIA Finalist Logo
MIA Finalist Logo
MIA Finalist Logo

Last year we took home the award for ‘Best Mobile Service and Solutions Provider’, which we are very proud of. This encourages us to do better each day, to maintain the standards of our award-winning customer service yet enhance the touch points in order to give them the best customer experience.

This was us celebrating in 2021 after winning the ‘Best Mobile Service & Solutions Provider’ award!

Finalists at the Mobile Industry Awards 2022


To be shortlisted for the three categories is a testament to the efforts and hard work that our employees put in. We are very thankful to them, as well as our partners and lovely customers for their ongoing trust with Aerial Direct. They all are the reason why we have achieved the success we have today.

Jason Phillips, our Chief Operating Officer says; “We have all been working extremely hard to achieve recognition from this year’s judging panel and we are very proud that we’ve been shortlisted for three categories. I want to say a big thank you to all of our employees, partners and customers we wouldn’t be here without you.”

We would also like to congratulate all the finalists for this year and wish them all good luck at the event.

See the full shortlist here.

Perhaps the question that we’re asked most frequently is, are Aerial Direct part of O2?

The short answer to that question is ‘no’, Aerial Direct are not part of O2, but we are O2 Business’ largest partner in the UK. It’s a unique partnership that combines the reliability and stability of one of the UK’s most recognised carriers with the personability and incredible customer service of a dedicated business communications partner.

Aerial Direct and O2

Do you only work with O2?

We don’t exclusively build our solutions around O2, but 99 times out of 100, we do, because we believe that the unique relationship between O2 Business and Aerial Direct provides an unequivocal customer experience. Incredible reliability and coverage, hugely competitive and flexible contracts and award-winning customer management for all our business mobile customers. And that’s before we even consider Priority from O2 which is available to all business mobile customers.

We do provide contracts with other carriers, available on request.

Over 85,000 businesses choose to partner with Aerial Direct and O2 Business

There’s a reason why over 85,000 businesses work with Aerial Direct when utilising the O2 network, and that’s because we can provide the level of service that our customers expect without compromise. Our customers expect an increased level of management as business customers, having someone on-hand to support them when they need it so that their own business and customer service is not compromised. That’s exactly what we deliver in partnership with O2.

The impact of the recent Covid-19 pandemic has heightened this need. The majority of our customers are classed as SMBs, and it’s this group of businesses that have seen the largest impact on they way they and their customers work. The consequential and wide-spread acceptance of the remote workforce, regardless of company size, has shifted communications needs to the front of the queue when it comes to challenges. To combat this change and move to more inconsistent working locations, we have been able to create solutions for our customers that allow small businesses to be as agile as larger ones, with flexible tariffs, more effective mobile devices and greater connectivity whilst on the move.

A partnership that is going from strength to strength

We’re proud and honoured to have been awarded O2’s Customer Excellence Award for 4 consecutive years, coupled with the award for Mobile Industry Awards’ Best Mobile Service and Solution 2021. But these achievements pale into insignificance compared to the excellent ratings our customers award us with a 98% satisfaction rate and 4.8/5 stars from over 7,500 satisfied customers on Trustpilot.
We are driven in our promise to partners, to provide communication expertise allowing them to make the most of every conversation, and our ongoing partnership with O2 allows us to deliver upon that promise.

Aerial Direct shortlisted for The Comms Business Awards 2022

We are very excited and proud to announce that we have been shortlisted for ‘Reseller of the Year’ at the 2022 Comms Business Awards!

Comms Business Awards 2022


We have worked very hard over the past year and we are extremely excited that we have been recognised by the judges. As always we want to say a massive thank you to our staff for working so hard and we’d also like to say thank you to our customers and partners for their ongoing support and trust.

The winners will be announced on the 21st of July at the Royal Lancaster Hotel in London and we can’t wait to see everyone there!

See the full lists of finalists here.

Aerial Direct shortlisted for The Mobile News Awards 2022

We are very excited and proud to announce that Aerial Direct are finalists for two categories at The Mobile News Awards 2022 for two categories, B2B Reseller and Customer Service.

We have been working incredibly hard over the past year and are delighted to hear that we have been recognised by the judges. Our customer service team have been focusing on developing a more personalised customer experience as well as improving their in house training to ensure our customers receive the best support. We’ve also recently extended our customer service hours to make us more accessible to our customers in the times they need us the most.

Mobile News Awards 2022

We want to say a huge thank you to all our employees for all of their hard work and a big thank you to our lovely customers and partners for the ongoing trust – we wouldn’t be here without you!

The winners will be announced at the Mobile News Awards event on May 19th at the InterContinental Park in London. Congratulations again to all fellow finalists and we look forward to seeing everyone there.

To see who else are the finalists for The Mobile News Awards 2022 visit their website.