Aerial Direct’s Terms & Conditions and Codes of Practice
Terms and Conditions
If you are unhappy
Aerial Direct is an independent telecommunications provider and is therefore bound to work within the regulations as applied by Ofcom. It is our practice to try and go above beyond these legal requirements as we aim to only operate under the best practices and highest level of customer communications. Ofcom’s General Conditions of Entitlement apply to anyone providing an electronic communication service or an electronic communications network.
General Condition C7 is a document that regulates how regulated communications providers are able to market and sell fixed-line telephony services to customers. You can find full details of General Condition C7 https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-regulation/general-conditions-of-entitlement.
General Condition C8 is a document that regulates how communications providers are able to market and sell mobile telephony services to customers. The Full details of General Condition C8 are https://www.ofcom.org.uk/phones-telecoms-and-internet/information-for-industry/telecoms-competition-regulation/general-conditions-of-entitlement.
We have produced a summary of Ofcom’s General Condition C8 in an easily readable format here.
A paper copy of these General Conditions is available free of charge on request.
Should you have any questions relating to the above, please contact us at [email protected] or call us on 01329 558 558.
Fair treatment and easier switching for broadband and mobile customers
Fairness for customers is a priority. Ofcom wants people to shop around with confidence, make informed choices, switch easily and get a fair deal. As part of this work, Ofcom is putting in place a package of measures that protect broadband, mobile, pay-TV and landline customers, to help make sure they get a fair deal. This implements changes to European rules. The Government set out in July how it will reflect these changes in UK law, and confirmed that Ofcom should implement the customer protections in full.
To find out about your rights and Ofcoms statement in implementing The European Electronic Communications Code (the EECC) code please see here.