1. Get a quote

Fill out the contact form below and we’ll tell you how much your device is worth.

2. Send us your device

We’ll cover your postage.

3. Get paid

Choose between cash or credit towards your next device.

How to remove Apple iCloud

There are two options for removing your device from your iCloud account: option 1 allows you to remove your account using your device, and option 2 uses a laptop. If your device is faulty, please follow the steps for option 2.

Option 1 – Using your device

  • Select ‘Settings’ and click ‘iCloud’
  • Select ‘Find my iPhone’
  • Slide the ‘Find my iPhone’ button to ‘Off’
  • Enter your password and select ‘Turn Off’
  • Return to ‘Settings’ and select ‘General’
  • Go to the bottom and select ‘Reset’
  • Select ‘Erase All Content and Settings’
  • Enter your phone’s passcode
  • Select ‘Erase iPhone’

Option 2 – Using your PC or laptop

  • Switch off your iPhone
  • Log into iCloud.com using your Apple ID and password
  • Click ‘Find my iPhone’
  • Select your device from the ‘All Devices’ drop-down menu
  • Click ‘Remove from Account’
  • Click ‘Remove’ on the confirmation message
  • Go to iCloud.com
  • iCloud removed

If you have successfully removed iCloud from your device, please contact us below so your device can be recycled.

Take control with Aerial Refresh

Aerial Refresh allows you to pay for your handset and tariff separately, giving you the freedom to choose what works for you.
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Going abroad?

Roam as you would at home in Europe, or choose a Rest of The World pass (with either 24 hours or 30 days of texts, minutes and data) for further afield. Our tariffs are designed to make sure you’ll know exactly what you’re spending, where.

Why Aerial Direct

Every conversation matters.

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We’re O2’s largest direct partner

Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. We offer flexible tariffs, and the power to work remotely without a dip in connection and security

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We partner with you

We provide businesses with award-winning client services, with proactive Account Management from over 250 UK-based staff. This is why we are proud of our 98% customer satisfaction and 90% retention rate

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We have a vested interest in your success

We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity

Contact our team for support

Contact one of our friendly Aerial Direct advisors today if you have any questions or queries regarding your service, they are on hand and are available to help.


Live Chat

Support lines are open between
Monday – Friday, 08:30 – 17:30