What is Aerial Refresh?

Aerial Refresh gives you the option to pay for your handset and tariff separately, avoiding those expensive costs of bundles.

Handset Finance

Aerial Refresh gives you the option to buy the latest handsets out right or through a flexible finance plan.


Working closely with our Direct Partner O2, we can get you the best tariff for all of your business needs.


Trade in your current handset and get the cash or credit to put towards your next device.

How it works

Aerial Refresh splits your bill into two.
One payment for your mobile phone or tablet dependant on your finance agreement, and then if you wish a separate bill for your tariff, which is the cost of your data, texts and minutes. (Typically, most providers bundle these costs together, so if you do want to upgrade early, you could be charged for both.)

With Aerial Direct, once you’ve paid off the cost of your mobile phone or tablet, you will only continue paying for your Tariff, saving you money and providing you with greater transparency on your costs.

If you’d like to upgrade your mobile phone or tablet and you are still paying for a device with us, you simply pay off the remainder of your Credit or Lease Agreement and choose your new mobile phone or tablet.

Want to find out more about
Aerial Refresh?

Find out more today by filling in our simple webform, or speaking to
one of our experts.

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Recommended for businesses

Once you upgrade with Aerial Refresh

Your Credit Agreement

With Aerial Refresh we will send you your credit agreement, which you will need to electronically sign. Your credit agreement will contain the following:-

  • Total loan amount including interest
  • Cash price
  • Payable amount
  • Repayment term
  • Annual interest rate
  • Disclosure; which includes financial obligations and rights under Consumer Contracts Regulations where applicable.

A copy of your credit agreement will be sent to you for your records. Please, keep a copy of your agreement. The lender will also retain a copy of the agreement.

Credit is subject to approval and satisfactory passing of a Credit Check.

Credit is provided by Omni Capital Retail Finance, Propel Finance, Klarna Bank AB, Duologi and Macquarie Group Limited, as determined by Aerial Direct Limited.

Your Tariff

You are free to move onto a higher tariff at any point, however, you cannot reduce your airtime tariff onto a lower tariff until your contract has expired. To find out more information about when and how you can change tariffs please click here.

Your Allowance

Once your tariff is changed, you can start on your new allowance. In month 1 of your new allowance, we will calculate how many minutes you can use from your old and new tariff. You can keep on top of how many minutes you’ve got remaining by sending a text to 21202.

Your Bills

You can view bills and current payment information through My o2, however, you can contact one of our helpful advisors on 01329 558 558, who you find out how much you have left to pay on your phone or look through your bill.

Phone Upgrade

You can pay off your phone plan at any time without incurring any additional charges. Once, the phone plan is paid off you are free to choose a new phone. For more information and guidance please contact one of our helpful advisors on 01329 558 558.

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