If you have problems viewing any of your documents or communications, we can provide them in alternative formats.

We support Braille, coloured paper (in pale blue, pale yellow and pale pink), large print or audio. If you’d like this service, just contact us and let us know.

If you’re unable to read or hold a telephone directory due to illness or disability, you can apply for free directory assistance and information by calling BT Directory Assistance on 195.

We have a broad range of devices* that can be customised with accessibility features and settings to suit the individual needs of customers with disabilities. On top of this, we support the Global Accessibility Reporting Initiative (GARI) which provides information about the accessibility features available on a wide range of mobile phones.

*We may not stock all the phones listed on the site, but if you know the features you need, we will do our best to help you find a similar device.

Spot an issue with your device? We can help you fix it and return it as quickly as we can. It is important that you have a phone or device that is working properly, so get in touch with us via call, email or our LiveChat facility and we will get you sorted.

You can always get in touch with the emergency services for assistance from a British Sign Language interpreter via the 999 BSL website.

If you’re deaf, hard of hearing or speech impaired, you can use Relay UK to make calls. A trained BT relay assistant will read out your message to the person you’re calling, and type out their reply for you to read.

You can use Relay UK through the Relay UK app or through a text phone. If you’re using the app, you can connect to calls by selecting one of the three options: Type & Read, Speak & Read or Type & Hear.

If you’re a British Sign Language (BSL) user, you can get in touch with a customer service advisor at O2 by using the SignVideo service. Visit SignVideo’s website for more information.

If you’re unable to read or hold a telephone directory due to illness or disability, you can apply for free directory assistance and information by calling BT Directory Assistance on 195.

We have a broad range of devices* that can be customised with accessibility features and settings to suit the individual needs of customers with disabilities. On top of this, we support the Global Accessibility Reporting Initiative (GARI) which provides information about the accessibility features available on a wide range of mobile phones.

*We may not stock all the phones listed on the site, but if you know the features you need, we will do our best to help you find a similar device.

Spot an issue with your device? We can help you fix it and return it as quickly as we can. It is important that you have a phone or device that is working properly, so get in touch with us via call, email or our LiveChat facility and we will get you sorted.

You can always get in touch with the emergency services for assistance from a British Sign Language interpreter via the 999 BSL website.

Our experts are dedicated to providing support if you are struggling to pay your bills. Please get in touch on 01329 558 558.

Our experts are dedicated to supporting bereaving customers and those who have been diagnosed with a terminal illness.

We can cease the account or arrange to transfer the accounts to Pay & Go or, following a successful credit check we transfer the whole account into someone else’s name.

If someone you don’t know has been trying to access your account or your personal information, we can help you resolve this and prevent future risks by showing you how you can report an issue and protect yourself.

We are working hard on making our services accessible. If you encounter any accessibility issues with our website or digital services please email [email protected] and let us know.

Visiting our HQ is another option if you require additional support. Fareham based, our HQ is fully equipped and accessible to everyone. Our Address is:

1 Barnes Wallis Road
Fareham
Hampshire
PO15 5UA