Our Services
Book a Call
If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
May 19, 2026
SIM-only vs Handset: Which is better for your business?
Choosing the right business mobile plan could seem tricky but, it doesn’t have to be, especially when needing to compare SIM-only.
May 7, 2026
The best apps to boost your business mobile
Are you making the most of your work phone? Declutter your mobile by clearing out unused apps and download some of.
April 28, 2026
The difference between network providers
Does the thought of network providers seem a bit overwhelming? It’s right to think the UK telecoms market is quite saturated.
Trusted by our customers
Very helpful
Very helpful, answered my two queries extremely promptly, a very satisfactory customer service
Janet Boursnell
1 day ago
I spoke to Shanel
I spoke to Shanel. A human
Gary
1 day ago
Once I made it past the robots it was a…
Once I made it past the robots it was a pleasure to speak to a human being that fixed things in a jiffy.
Keith Ollett
1 day ago
EXCELLENT SERVICE
Millie, in Customer Service was brilliant. She answered my questions and sorted out the problem with my new mobile phone. I have been with Aerial Direct for many, many years and have never had a problem with them. They have always provided an excellent service.
Annabel Tritton
1 day ago
The lady i spoke to was very helpful
The lady i spoke to was very helpful, and answered all my questions thoroughly.
customer
3 days ago
Easy interaction
Easy interaction . The call handler made me feel heard.
Justme
3 days ago
I phoned as I had received a suspicious…
I phoned as I had received a suspicious phone call from a lady supposedly from O2/Smartphone saying my contract was due to expire. I spoke to Natasha who quickly confirmed this was a scam call and that my contract was not due for renewal until 2028. Sje also gave good advice on how to handle scam calls. Natasha was very helpful and polite at all times.
Mr Kitchin
4 days ago
Query regarding new contract
Spoke to Amanda who dealt with my issue. Great customer service.
Amanda Hogg
4 days ago
I’ve been with Aerial Direct for years…
I’ve been with Aerial Direct for years and they’re extremely good, but Amanda in particular made the difference for me on this occasion as she took care of my issue promptly and resolved it without any back and forth. Kudos to her! Excellent customer service.
VINCENZO I
4 days ago
Very happy to be with them for years and will continue
So pleased I renewed my contract with Aerial. Been with them a number of years now. Always good service. Recently my wife lost her phone but fortunately it was soon recovered. Aerial was extremely helpful with the service we received at this time. Will continue to be with this very efficient and professional team.
Mr Phlip Exon
4 days ago
Great service for changing direct debit
Great service for changing direct debit
customer Moira brooks
4 days ago
Thank you Chanel for resolving my data…
Thank you Chanel for resolving my data problem so quickly.
Theo Pitsillides
4 days ago
Gentleman i spoke with was excellent…
Gentleman i spoke with was excellent explained everthing and was very helpful appeared to have great personality
Christine
4 days ago
Polite swift professional hi
Polite swift professional hi
Michael Manders
5 days ago
All team members are very helpful and…
All team members are very helpful and great service Help myself and my dad with certain on going issues with phone bills and O2
James
5 days ago
operative very helpfull and informative
operative very helpfull and informative
colin lewin
5 days ago
Fast and always very helpful team.
Just perfect service. Always.
Marek Vaclavik
5 days ago
Millie was great!
Millie was a great help this morning quick and easy and solved my issue and query in seconds. Thank you Millie
Stacey
5 days ago
Excellent service and very helpful
Excellent service and very helpful
John Lyrick
5 days ago
Customer services were great
Customer services were great. Very professional and helped me sort out the issue I was having
Lisa Benton
6 days ago
