Be better
connected
Get the best communication tools for your business
Find out how Aerial Direct can help
Why Aerial Direct?
We’re here to help you thrive. Every conversation matters.
We’re O2’s largest direct partner
Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. We offer flexible tariffs, and the power to work remotely without a dip in connection and security
We partner with you
We provide businesses with award-winning client services, with proactive Account Management from over 250 UK-based staff. This is why we are proud of our 98% customer satisfaction and 90% retention rate
We have a vested interest in your success
We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity
Partner of the Year
Mobile Industry Award
2023
Best Mobile Service
and Solution Provider
Mobile Industry Award
2021 – 2023
Customer and
Digital Excellence
O2 Direct Partner Network
2017 – 2022
Large Business
of the Year
The News Business Excellence Awards
2020 & 2023
Best Customer
Service
Comms National Awards
2018 & 2019
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
November 27, 2023
What is a VoIP service?
Are you looking to modernise your current business communications with a virtual landline? VoIP, known as Voice over Internet Protocol is.
October 6, 2023
MIA 2023 Winners
Dialling Up The Recognition: Aerial Direct Wins 2 Awards At MIA 2023 At the Royal Lancaster Hotel in London on the.
June 21, 2023
Sir Peter Bonfield trusts Aerial Direct
We are honoured to have the privilege of serving exceptional customers like Sir Peter Bonfield. With his extensive history and expertise.
Kind words from our customers
Get an honest answer
I am a senior and find some firms do not give the older person time to think about questions or to reply without feeling under pressure. The agent that I spoke with was very helpful, polite and considerate. I would have no hesitation in contacting Aerial again.
Mr Roger Lambell
1 day ago
Service is the BEST
I have never received such good customer service from a mobile company, the staff are so well informed & answered all my questions, I would recommend
Reader
1 day ago
Setting up new sim card
Was a very kind lady on the phone as I’m not technically minded so was very pleasant.
Adrienne Turner
1 day ago
Explained everything clearly to me…
Explained everything clearly to me which I appreciated Thank you
Jenny Waterhouse
1 day ago
Called about a phone problem
I rang about a problem with my phone. The advisor listened, made a couple of suggestions, quickly addressed the problem, very courteous. All I could ask
Stephen Clarke
1 day ago
Lilly was really helpful and helped my…
Lilly was really helpful and helped me get connection on my phone
Debbie Westwood
1 day ago
Listened well and got what was needed done .
Both ladies I spoke to were polite and listened well. My questions were answered and reduction was made in my plan. It would be helpful if, with older customers, the information could be delivered a little more slowly. Thank you for your service. Judi T.
Judi Tapley
1 day ago
good service
fast, polite and concise.
Richard Elliott
1 day ago
Speaking to someone I could understand…
Speaking to someone I could understand and who was very polite and helpful
Rita
1 day ago
I spoke to Julie who was very patient…
I spoke to Julie who was very patient and explained how to resolve my issue which I think I did. Julie also told me if it didn’t work out to con tact o2 .I would without esiitation thank you Harry
customer
2 days ago
Clarify data roaming
Simple clear clarification of data roaming within Europe a a
Chris
2 days ago
Sorted out a problem quickly and…
Sorted out a problem quickly and efficiently
H J GOODHEW
2 days ago
Was only on hold very briefly and call…
Was only on hold very briefly and call handled very quickly and efficiently.
Mrs. Elizabeth Norrie
2 days ago
On this occasion Julia gave me sound…
On this occasion Julia gave me sound support and direction. Hopefully, I can now make my international calls on my mobile!
Laurence Gallagher
2 days ago
The help my advisor gave me efficient…
The help my advisor gave me efficient and polite
graham phillips
2 days ago
Great Service
Always answer the phone quickly and always have a representative on-hand to deal with my queries. My business has been using Aerial Direct for at least 5 years and we’ve always been happy with the service received.
Advance Property Services
2 days ago
My call answered by a human!
My call answered after a short queue of 5, and then my issue dealt with by a clear speaking, polite and patient representative.
Jonathan Dover
2 days ago
Polite and friendly and competent…
Polite and friendly and competent service fro chloe
customer
2 days ago
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable agent who actually phoned me back to make sure all was good “`many thanks
Bradshaw
3 days ago
Great customer serviceThey listened and solved my problem
They listened and solved my problem. Very polite and understanding and respect for the customer. You feel like a person and not a phone number. Highly recommended.
Mrs Tubbs
3 days ago
Contact our team for support
Contact one of our friendly Aerial Direct advisors today if you have any questions or queries regarding your service, they are on hand and are available to help.
Live Chat
Support lines are open between
Monday – Friday, 08:30 – 17:30