Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
September 10, 2026
Introducing the iPhone Duo and 18 Pro range
Apple recently held their ‘Surprise and Shine’ event, but for those who had been scurrying around the internet for all the.
September 1, 2026
NEWS: Apple’s Launch Event – 9th September 2026
Apple has officially confirmed the date and time for their keynote, where they’ll announce the latest phones and other devices. On.
August 20, 2026
Make the most of your business mobile contracts
You’d be surprised how much you rely on your business mobile contracts. From small businesses relying more on mobiles rather than.
Trusted by our customers
1 phone call to explain phone lost new…
1 phone call to explain phone lost new sent out received next day couldn’t ask for any more.
FRANK CORBETT
1 day ago
Quick to answer call extremely help…
Quick to answer call extremely help full thanks
Linda Berry
1 day ago
Jazmin was very helpful explained what…
Jazmin was very helpful explained what i was trying to get increased all good thank you
Rosemary Leftley
1 day ago
Amazing customer support!
I telephoned Ariel Direct in rather a panic after receiving an unusually large bill. I had the good fortune to speak to Shanelle who was very kind and patient and allowed me to describe the issue I had. Shanelle immediately put me at ease and looked for solutions to assist me with this problem. I felt reassured after I spoke to her that she would do her very best to give me the best possible outcome. Shanelle suggested I call back in a couple of days. I did so, Shanelle happened to be on another line when I called and I was asked if I want to wait or speak to another adviser. Although the other adviser was very helpful it was definitely Shanelle I wanted to speak to! She promptly called back and was happily able to convey good news to me! Shanelle could definitely hear the relief in my voice. This has reinforced my belief in kindness and humanity and also ensured that my Business remains firmly with Aerial Direct, where I will definitely seek to speak with Shanelle again. A very kind and professional person with amazing customer service!! Thank you x
Kelly Harris
1 day ago
I had been on the phone to 02 for…
I had been on the phone to 02 for almost 2 hours and got nowhere eventually I was passed to Aerial Direct. Chanel brought effective humour and knowledge and hopefully I can now move forward for the problem to be fixed. We got cut-off close to the end (one of my issues) and she messaged and called me back. Amazing!
Mrs Donley
1 day ago
Helpdesk extremely helpful
We had a problem with our Draytek Routers. I was immediately connected to the helpdesk who were extremley clear and helpful and stayed on the line until the problem was resolved and our services all up and running.
martin
2 days ago
A good service
I had a question to ask and it was dealt with efficiently and effectively.my querie was resolved. The operative was polite and friendly. A good service
Pat Hall
2 days ago
Superstar
I spoke with Emily this afternoon to discuss my mobile data usage. After 2 upgrades from 20 mgt up to 50 mgt and my concerns why my mobile data was so high. As I explained to Emily that through surgery for cancer I lost some memory due to the length of my operation (12 hours) so all my technical skills I had learnt at work was lost hence having to self-taught from scratch. After dealing with several people both at O2, and personally, Emily, through patients detected that I was not logged in my WiFi. Emily was extremely helpful and through her guidance I am now logged in to WiFi and hopefully an end to ever increasing costs unnecessarily. Well done Emily you are a credit to your organisation Malcolm Graham
Malcolm Graham
2 days ago
Xellent Service
Xellent Service, very helpful. Recommended.
Lenior
2 days ago
fantastic company cant do enough for you
fantastic company cant do enough for you
Mrs Stables
2 days ago
She’s well experienced and knows what…
She’s well experienced and knows what she’s talking about
customer
2 days ago
Very professional and helpful
Very professional and helpful
Donny Fallon
2 days ago
The operative was precise and to the…
The operative was precise and to the point sndvwell knowledged
Martin
3 days ago
Millie was very helpful today
Millie was very helpful today. Thank you very much.
Mara Sheppard
3 days ago
The lady at the end of the line at…aerial direct
The lady at the end of the line at aerial direct that i rang was more than helpful for the questions that i ask ed her.More than satisfied with the answers
Mr Barker
3 days ago
Received a new SIM card next day.after…
Received a new SIM card next day.after inserting ,the necessary procedures were dealt with in a friendly,helpful manner Many thanks.
Anne Dodd
3 days ago
Return phone call was prompt and clear information provided
Return phone call was prompt. The lady ringing me was knowledgeable in terms of the questions I was asking and gave me good clear advice
Anne raud
3 days ago
Quick connection to a very helpful…
Quick connection to a very helpful advisor. Answered my questions thoroughly and to my satisfaction. Thankyou
Clive
3 days ago
Very helpful customer service
Very helpful customer service
Hamish
3 days ago
Great service
Great service
MR DECLAN MC DERMOTT
4 days ago
