Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
O2 Directors Choice
Partner Of The Year
2026
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
September 10, 2026
Introducing the iPhone Duo and 18 Pro range
Apple recently held their ‘Surprise and Shine’ event, but for those who had been scurrying around the internet for all the.
September 1, 2026
NEWS: Apple’s Launch Event – 9th September 2026
Apple has officially confirmed the date and time for their keynote, where they’ll announce the latest phones and other devices. On.
August 20, 2026
Make the most of your business mobile contracts
You’d be surprised how much you rely on your business mobile contracts. From small businesses relying more on mobiles rather than.
Trusted by our customers
I was overcharged on my last months…
I was overcharged on my last months bill. Tim and Charlie have arranged a refund. Many Thanks
Ray McGlynn
8 hours ago
Outstanding Customer Service from Chanelle at O2
I would like to express my heartfelt thanks to Chanelle from the O2 customer service team for her outstanding support. She was incredibly friendly, patient, and understanding, taking the time to listen carefully to my concerns and explain everything clearly. Her patience and thoughtful explanations made me feel genuinely valued and reassured throughout the conversation. I truly appreciated her professional and compassionate approach, which made the entire experience so much easier and more pleasant. It is wonderful to receive such caring customer service. Thank you, Chanelle, for your time, kindness, and for making me feel valued as an O2 customer!
Natalia
8 hours ago
New handset set-up
Query setting up data on new handset was quickly resolved by the adviser, 😊
Lois Gow
9 hours ago
I am so very happy Sandra was able to…
I am so very happy Sandra was able to resolve my billing query. She was patient with me and explained fully how she was going to help me and informed me promptly of the outcome. Just brilliant service Thank you.
Madeleine Lock
9 hours ago
Agent Beverly was very helpfull & gave…
Agent Beverly was very helpfull & gave me all the information I needed about my contract quickly & concisely. Set me up for a good day in the office.
Tony
10 hours ago
Very helpful and understanding
From my phone call this morning it couldn’t have went any better , I asked for a some options as my old phone contract was coming to its end. James asked about my requirements, and if I was happy with my current provider. Just the cost and needed some more data. ,so ended up with twice the data and less cost ,couldn’t have been easier, thankyou Aerial Direct and James Collins great job a credit to your company.
Mr Peter Martin
1 day ago
Excellent customer service
I’ve been a customer for around 3 years and I’ve always found Aerial Direct to be very helpful, easy to contact and able to answer questions whenever I’ve needed to contact them with the occasional query.
paul goulding
1 day ago
When it seemed impossible to get anyone…
When it seemed impossible to get anyone on the phone, Bailey on WhatsApp saved the day quickly and efficiently. Thanks Bailey!
Amanda eadie
1 day ago
Just fantastic..
Just fantastic..
Mark Jefferson
1 day ago
great service dealt with it fast
great service dealt with it fast
Kevin Mcdowall(kw detailing)
2 days ago
Very easy to reach a member of staff…
Very easy to reach a member of staff and quick to action ant requests
customer
2 days ago
Always good customer service
Always good customer service
customer
5 days ago
Billing issue
I had an issue with a couple of my bills being higher than expected but this was rectified and sorted in a professional manor. Thanks Chanel for this. 👍👍
Phil Ward
6 days ago
Thay or very helpful
Thay or very helpful
Russell Rigby
6 days ago
Really happy with the service quick…
Really happy with the service quick delivery – Joanne our account manager is great
customer
6 days ago
Love this customer service and it…
Love this customer service and it support to be fast than other companies 🙂
Mo
6 days ago
Excellent service
Speedy response to my call and offering a solution to the problem I had using my phone abroad. Call handler spoke very clearly and ensured I understood the next steps. Replacement SIM arrived the next day.
Marilyn Cornwell
6 days ago
Just few questions and all done and…
Just few questions and all done and dusted !! No fuzz. I got what I need without waiting for long minutes to wait over the phone. The service is great and she/he is very helpful! Thank you 🤩 5 star
Maria Capili
6 days ago
So far I’ve spoke to two agents who…
So far I’ve spoke to two agents who were very polite and informative
Anonymous
6 days ago
just contacted customer service and…
just contacted customer service and chatted with Lauren, she was great, she answered all my questions immediately and sorted all my enquiries. Thank you Lauren!!
Raf
6 days ago
