Our Services
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If you’re new to Aerial Direct and want to upgrade your Business Telephony, mobiles or IT services drop your details below and we’ll give you a call!
Awards and accreditations
We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.
Excel Partner Of The Year
O2 Business
2025
Customer Excellence
O2 Business Direct Partner Network
2025
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2024
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
You’re in good company
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
April 17, 2026
NEWS: The O2 Satellite Launch
Have you ever worried about losing your internet connection whilst exploring your favourite sites or visiting that customer who’s located in.
April 15, 2026
Why get a business mobile
You use your mobile every day. Your keys and your phone, it’s one of those everyday essentials that stays with you,.
April 7, 2026
How to level up your business mobiles
Your business mobile is more than just a device; it’s the key to your business whilst on the road. It’s basically.
Trusted by our customers
Jasmin was very helpful in resolving my…
Jasmin was very helpful in resolving my issue. My lack of knowledge led to a very high bill. Jasmin helped me understand my mistake and resolved it almost immediately. Thank you so much for her help.
adrianna pajak
7 hours ago
SPOKE TO A LADY THIS AFTERNOON EVENING…
SPOKE TO A LADY THIS AFTERNOON EVENING HER NAME WAS CHANNEL. SHE WAS KIND HELPFUL, POLITE VERY FRIENDLY WAS ABLE TO ADVICE ME. VERY VERY HAPPY WITH HER RESPONSE
Michael Bookham
10 hours ago
I had a query why I had a huge charge…
I had a query why I had a huge charge for data usage. Your operative was very helpful and extremely pleasant when explaining what the problem was.
penelope francis
1 day ago
Great service as ever!
I managed to do everything I need over live chat with an agent called Michael. He made it all very simple and was very helpful and informative. He knew the solution to my problem straight away and dealt with boathouse issues very quickly and effectively. Great service from a lovely, friendly agent. Very happy.
Lindsey Hallam
1 day ago
Best customer services…
Today I had a problem with nuisance calls so I rang up aerial and they could not be enymore helpful they have helped me put a stop to them the person I spoke to today was Lauren I fine that aerial customer service is the best customer service I have come across apart from one of them always managed to help and answer all my questions and put my mind at ease if I am worried I would recommend Ariel to all my friends and family keep up the good work 🥰🥰🥰🥰
roberta robinson
1 day ago
Always helpful and professional advice…
Always helpful and professional advice to meet the customer’s needs and expectations thank you
Mandy Turnock
1 day ago
Recent issues with my phone whereby…
Recent issues with my phone whereby extortionate charges were incurred have now been resolved which is a great relief. Thank you for your assistance with this worrying problem I am very grateful for all the investigations and help received. Marvellous service.
Caroline Longley
1 day ago
From complete frustration to warm appreciation
Well it was awful at first! From pillar to post. Interminable delays. A customer services person who did not asked me all necessary security questions and then could not access my account. He kept asking me – repeatedly – for things that I could not answer or provide. Eventually he passed me to somebody else, after my persistence, and Amanda was ABSOLUTELY BRILLIANT. She resolved my issue in no time at all in a warm, friendly and deeply empathetic manner, for which I was very grateful. The previous stepping stones just make you angry and frustrated, and it is the person at the other end who probably undeservedly gets the backlash. Amanda settled all that down and left me feeling I had received the service to which I am entitled. Thank you
Anonymous
1 day ago
Chanell has been brilliant with my…
Chanell has been brilliant with my request , top class customer service and even had a follow up call with a great result
Mario m
1 day ago
Customer services very good. All british.
A lady called Natasha went over and beyond to help with an issue. This lady was helpfull compassionate understanding at a very stressfull time. Problem now resolved and credit has to be given to this lady for her help and understanding.
Ruth
1 day ago
Thank you to James and Bailey for…
Thank you to James and Bailey for explaining in details regarding my contract and Spending Cap. Best wishes Raddiya
customer R Nooruddin
2 days ago
Lauren was excellent with me on the…
Lauren was excellent with me on the live chat help with my discount each month and answered all my question I wanted help with, and I should receive my discount this month and last month so very please. Thankyou Lauren.
Catherine
2 days ago
I was assisted by Chanel
I was assisted by Chanel, she was very helpful
customer
2 days ago
Spoke to a wonderful lady called…
Spoke to a wonderful lady called Natasha this morning. She explained and answered my questions clearly and thoroughly. Excellent service
DianeStanton
2 days ago
Very helpful
Very helpful
Tracey Harris
2 days ago
I have had the privilege of recently…
I have had the privilege of recently enjoying customer service from Lauren, Mike and Julie of the Aerial Direct team. They were all outstanding in their desire and determination to provide the best possible support and assistance. I have never experienced such high quality customer service and I offer my thanks to them and to the canny company that was smart enough to employ them.
William Starling
2 days ago
Personnel excellent
Personnel excellent
customer
3 days ago
Sorted on second call
First time I rang the girl wasn’t very helpful, but second time a young man was extremely helpful. He sorted everything out to my satisfaction
Nickola Jervis
3 days ago
Query resolved quickly
Kim sorted my query and called at the time agreed to provide an update.
Sarah
3 days ago
The person I spoke to was very polite…
The person I spoke to was very polite and helpful.
Iain Thomson
3 days ago
