Our Services


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Awards and accreditations

We’re proud of the recognition we’ve received from our customers and our industry. Our awards and accreditations highlight our constant focus and determination to deliver a quality experience for every customer, every time.

Excel Partner Of The Year

O2 Business
2025

Customer Excellence

O2 Business Direct Partner Network
2025

Best Mobile Service
and Solution Provider

Mobile Industry Award 2021 – 2024

mobile news awards winner

Customer Service
Business

Mobile News Awards 2024

mobile news awards winner

Best B2B Dealer/Reseller

Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024

Mobile industry awards 2023 winner partner of the year

Partner of the Year

Mobile Industry Award 2023

o2 business direct partner network in white

Customer and
Digital Excellence

O2 Direct Partner Network 2017-2023

excellence awards in white

Large Business
of the Year

The News Business Excellence Awards 2020 & 2023

comms national awards

Best Customer
Service

Comms National Awards 2018 & 2019

mobile industry awards 2021

Business Growth
Award

Mobile Industry Awards 2019

solent deals awards

Mid-Range Deal
of the Year

Solent Deals Awards 2019

the business magazine Solent 250 logo

The Business Magazine

Solent 250 Member 2024

iso 27001 information security management logo

ISO 27001

iso 22301 business continuity management logo

ISO 22301



You’re in good company


News & Blogs

The latest news and views. Find out everything that’s going on at Aerial Direct.

September 10, 2026

Introducing the iPhone Duo and 18 Pro range

Apple recently held their ‘Surprise and Shine’ event, but for those who had been scurrying around the internet for all the.

apple iphone launch 2026

September 1, 2026

NEWS: Apple’s Launch Event – 9th September 2026

Apple has officially confirmed the date and time for their keynote, where they’ll announce the latest phones and other devices. On.

August 20, 2026

Make the most of your business mobile contracts

You’d be surprised how much you rely on your business mobile contracts. From small businesses relying more on mobiles rather than.

Trusted by our customers

Amanda was very knowledgable and…

Amanda was very knowledgable and helpful and was able to answer my questions and resolve my issues quickly and efficiently. Great service. Thank you.

Amazing service from Amanda…thank you !

Amazing service from Amanda…thank you !

Such a helpful person

Such a helpful person

Very helpful lady

Very helpful lady

The staff were very helpful

The staff were very helpful and sorted out my problem.

Bailey was amazing!

Bailey was amazing!! Thanks, aerial!!

Quick and efficient help transferring…

Quick and efficient help transferring to an eSIM Have been with Aerial direct for a number of years always helpful.

Great service and response

Great service and response

Amanda very helpful in getting a…

Amanda very helpful in getting a resolution to bill query.

Very polite

Very polite , nice and friendly and were very helpful with my query on my account …..so now I know what I shouldn’t be doing !!! Thank you again…

Resolved primptly

O had had a frustrating morning trying to change my address thru 02. Then I called 02 on a paid number – 02 put me thru to Aerial and I was given the option of a call back which I took. Within 5 minutes Chloe called and sorted my change of address promptly and graciously. Thank you

Excellent customer service from Mike

Excellent customer service from Mike. He was extremely helpful, patient and professional. He investigated unexpected roaming charges on my account, explained exactly what had happened and even spoke to his manager on my behalf. Thanks to his help, the full £45 charge was credited back to me. He also helped with my My O2 Business account and explained how to prevent the same roaming issue from happening again in future. I really appreciate the time and effort he put into resolving everything for me. Excellent service – thank you, Mike!

The young lady was very helpful and…

The young lady was very helpful and polite. Nice to hear a positive voice on the phone

very friendly and efficient service

very friendly and efficient service

Couldn’t get through straight away…

Couldn’t get through straight away .thay have got a opposition to ring you back witch I chose .got back to me very quickly and gave me a very polite service and delt with my problem straight away .frist class

Asked for copies of my invoices and…

Asked for copies of my invoices and they sent them over to me within 10 mins. Amazing Service.

Always resolves any issues promptly

Always resolves any issues promptly. Superb customer service

Really helpful understanding

Really helpful understanding, sorted out problem and fixed it. Very helpful staff at end of phone.

Brilliant service quick and very helpful

Brilliant service quick and very helpful

Brilliant Service

Brilliant Service. Had an issue with my SIM and Mike sorted me out within minutes. Thank you!

trustpilot-stars

Based on 19,734 reviews

trustpilot-star