Aerial Direct and O2 invest in customer experience development with secret shopper

Aerial Direct and O2 invest in customer experience

Looking in the mirror could be transformational – A secret shopping story.

Aerial Direct, the largest direct business partner of O2 Business in the UK, has recently undergone Alinea Partners’ Customer Experience Assessment for the third time.

The process, which involves a highly specialised professional secretly assessing every aspect of the company’s buyer experience, has been a source of competitive gain for Aerial Direct. The leading telecommunications provider, with over 10,000 5* Trustpilot review, as an indication of high levels of customer satisfaction, is committed to customer experience development, with their slogan “every conversation matters.” Working closely with their partners at O2 Business, Aerial Direct aims to provide the best service possible to their valued customers.