We are a leading provider of telecommunications and the largest direct business partner of O2 in the UK, with over 30 years’ experience in business telecoms.

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Continuously exceeding customer expectations

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Seamlessly delivering business connectivity

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Consistently providing trusted services

Reasons to stay with us

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We are O2’s largest UK direct partner

Our passion and focus is built around putting the customer at the heart of everything we do. Working closely with O2 allows us to provide our customers with excellent service along with offering our customers all the added benefits of being with O2.

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Business solutions you can rely on

We provide a array of business connectivity services, from mobile connections to fixed-line systems, fully hosted cloud and broadband, consistently meeting the requirements of businesses of all sizes.

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Customer Services

We provide businesses with award-winning customer services as well as proactive Account Management with over 250 UK based staff, dedicated to delivering a seamless and effortless customer experience.

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Award-winning

Our 98% client satisfaction rate is testimony to over 35 years telecoms experience. We have won the O2 Customer Excellence Award for many years along with many other industry-recognised awards.

Can we help you?

Wi-Fi Calling

We know there may be times when it’s hard to get a mobile signal. Have you tried Wi-Fi Calling? It lets you make calls anywhere you have Wi-Fi, even when there’s no mobile signal. Just use your phone as normal – the person you’re calling doesn’t even need to have Wi-Fi Calling. There’s no additional charge for using this service. All calls you make with it will come out of your plan’s allowance of minutes as usual.

Network Status Checker

You can check your network on our Network Status Checker tool, seeing both your current coverage but also planned improvements. If there is an issue in your area you can subscribe for updates on ongoing work, so that you’re kept up the date. We are constantly working hard to ensure our customers have the best mobile network we can give them.

My O2

Get easy access to all the info about your account in one place. Keep track of costs, pay your bills online, Add or remove extras, and manage your settings. You can also use the MyO2 lets you check your remaining UK data, minutes and texts and get 24/7 support.

Help and Information

If you’re stuck with a problem, need help with your device, or just want to know more about a particular topic, we probably have the answer to it in Help and support.

Are you on the right plan?

If your current phone or plan isn’t right for you, we may have another one that is. Have you tried to speak to one of our advisors to see what offers are available?

If you can upgrade, you may be able to get a special discount just for you. Or chat to us online and we’ll do our best to help.

We’ve got a great value range of affordable plans to help you stay in touch, without going over budget. Speak to one of our advisors to find the best solution for you.

Want to switch your network provider?

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Chat to us online

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Give us a call

Give us a call on 01329 558 558 and speak to
one of our friendly advisors.

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Text to switch

For a PAC, text PAC to 65075.
For a STAC, text STAC to 75075. To find out if you need to pay an early termination fee, text INFO to 85075.

What you need to do

• Contact your Account Manager if you have one. You can choose to cancel specific mobile number(s) or your whole account. If you don’t have an Account Manager, call us on 02392 60 30 55.

• Check with your Account Manager when your agreement ends. If you’re not at the end yet, you’ll need to wait or pay an early termination fee.

Keeping your mobile number or getting a new one

Want to take your current mobile number to a different network? Ask us for a PAC or STAC code. You’ll need to give this code to your new network provider to complete your switch. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee.

PAC code:
• Cancel your contract
• Keep your current mobile number and transfer it to your new network provider.

STAC code:
• Cancel your contract
• You do not want to keep your current mobile number – your new network provider will give you one.

For a PAC, text PAC to 65075
For a STAC, text STAC to 75075
To find out if you need to pay an early termination fee, text INFO to 85075

Your new provider will contact us and start the moving process. Your PAC is valid for 30 days, so remember to use it in that time or your number won’t be moved, and it’ll stay with O2. If you wait too long, you’ll need to ask us for a new PAC.

Keeping your phone

If you’re taking your phone as well as your number to another network, you’ll need a Network Unlock Code (NUC) to unlock it.

What you need to do

• Contact your Account Manager if you have one. You can choose to cancel specific mobile number(s) or your whole account. If you don’t have an Account Manager, call 023 9260 3055.

• Check with your Account Manager when your agreement ends. If you’re not at the end yet, you’ll need to wait or pay an early termination fee.

Keeping your mobile number or getting a new one

Want to take your current mobile number to a different network? Get your a PAC or STAC code. You’ll need to give this code to your new network provider to complete your switch. Please be aware that by generating the PAC or STAC code you could incur an earlier termination fee.

PAC code:
• Cancel your contract
• Keep your current mobile number and transfer it to your new network provider.

STAC code:
• Cancel your contract
• Get a new mobile number – your new network provider will give you one.

For a PAC, text PAC to 65075
For a STAC, text STAC to 75075
To find out if you need to pay an early termination fee, text INFO to 85075

Your new provider will contact us and start the moving process. Your PAC is valid for 30 days, so remember to use it in that time or your number won’t be moved, and it’ll stay with O2. If you wait too long, you’ll need to ask us for a new PAC.

Keeping your phone

If you’re taking your phone as well as your number to another network, you’ll need a Network Unlock Code (NUC) to unlock it.

Leaving us for another mobile network might affect any other O2 services you’re using.

My O2

If you use your PAC or STAC code, you will lose service and data on the device connected to your MyO2 account at the end of your billing period. To keep using your device, please re-register your device in the MyO2 app.

Please note: Once you re-register, all of your data will be deleted and you’ll need to set up your device as new – this will include a credit check.

O2 Priority

If you are using any perks through O2 Priority, these will also be cancelled.

We’re sorry you’re leaving us. You’ll need to notify us that you want to cancel your account if you haven’t already done so.

You’ll continue to be billed up to your disconnection date and your final bill could be a combination of the below:

1. Line rental for the portion of the month you used your device before your disconnection date
2. Out-of-plan usage
3. Any Extras (such as a recurring Data Extra)
4. Early exit fees

The 22-day rule

If you switch to another network at least 22 days before your normal billing date that month, you’ll get your final bill on your normal billing date.

If you switch to another network any later, you’ll get your final bill 22 days after you switch.

We bill your usage retrospectively, so if you’ve recently been abroad, it could take up to two months for roaming charges to be billed after you’ve disconnected.

Please don’t cancel your Direct Debit. Once your mobile number is disconnected we won’t continue to charge you, but we need a direct debit in place to take any final payments when they’re due.

You can continue to check your bills up to six months after you’ve cancelled. Please set up an alternative contact number in MyO2 to do so.

Kind words from our customers

I was quickly connected to the right…

I was quickly connected to the right adviser who helped me with my query and was helpful whenever I asked a question.

They cut the price down a bit

They cut the price down a bit, I would have liked more of course. I will try again in a years time. I hope the discount comesoff next month. The line last year was down for sometime but now is better.

Superb advisor.

Sarah was extremely pleasant and helpful and the type of person we all hope for as an advisor. I came away with a smile.. Stephen Macpherson

Friendly and clearly explained…

Friendly and clearly explained everything, was thorough and clear

100% Customer service team best around. Excellent st

Phone answered very quickly Milly was a joy to deal with knew her job and my problem was rectified in seconds, very polite if I needed more help happy for me to call again

Very helpful to me thanks.

Very helpful to me thanks.

I have recently spoken to dale.

I have recently spoken to dale. I found him extremely helpful and resolved the problem I had. Exceptional service – many thanks.

Fantastic service

Fantastic service, keep up to date with information during the installation. Any changes sorted instantly without any fuss. It’s so nice to deal with a company where you can speak to someone and they’ll deal with it and let you know it’s been done.

Julie was absolutely first class and…

Julie was absolutely first class and talked me through everything! Brilliant service and she’s a credit to Ariel! Terry Rothery

Kerry was really helpful and resolved…

Kerry was really helpful and resolved my query

Katie was so very helpful and clearly…

Katie was so very helpful and clearly answered all my concerns.

Salvaged my iphone

Spoke to Dale, an extremely helpful advisor who answered all my concerns with great empathy and efficiency, finding the solution and giving clear, concise instructions. I will not hesitate to contact Aerial Direct in the future.

Efficient service.

I’ve always had my call answered promptly and the agents are polite and friendly. I’ve also received accurate information and my questions answered.

Expertly dealt with.

I got straight through to an operator and was actually able to speak to someone about my problem. Liam immediately sorted it out with minimal fuss. Extremely pleased with the outcome and can thoroughly recommend Aerial direct.

Great customer service.

Staff really helpful and polite. Also I really like talking to someone who speaks English it’s not hard work at all. Waiting to speak to someone is quick and easy to give details & subject needing assistance. I’m a very happy customer.

Wow what can I say apart from thank you…

Wow what can I say apart from thank you so much Milton.V you are a star. My phone got lost and he took the time to phoned my phone in delivery so they just don’t give you amazing deals the customer service is out of this world

Friendly and helpful staff.

Friendly and helpful staff.

Kerry was very helpful

Kerry was very helpful

Very high bill

Issue with bill but was (hopefully) rectified

Thanks !!!!!!!

Thanks !!!!!!!

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Based on 14,044 reviews

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