How do we treat customers fairly?

It’s important that we treat all our customers fairly. Our core values and guidelines were created to put the customer first and to continuously work to exceed expectations.

Putting the customers at the heart of everything we do

We put our customers at the heart of everything we do and employ people who share our passion for excellent customer service. It runs through the heart of our company; in our core values and Standards of Conduct.

Keeping our promises

Keeping our promises means doing what we say we will. Whether it’s answering your questions or finding a solution that meets your needs.

The extra mile

We don’t just meet Ofcom regulations; we go the extra mile to make sure we provide an excellent service for our customers.