NEC MyCalls

MyCalls is a range of call management systems combined into a single solution to compliment the UNIVERGE SV9100.  As your business grows you can easily upgrade or add to your MyCalls solution to suit your organisation’s needs.

Features available in the MyCalls suite:

  • Call monitoring
  • Call centre management
  • Call recording
  • Activity analysis
  • Real-time data

Missed calls are missed opportunities

MyCalls helps you track your calls and follow up on the ones you miss, helping you to capture the sales that you may have lost to your competitors. This system can help you to manage your call centre and adapt your business to the demand of your customers.

The benefits:

  • Desktop Lite included
  • Increase productivity
  • Reduce costs
  • Rapid ROI
  • Win more business
  • Enhance your customers’ experience
  • Improve customer service
  • Increase efficiency
  • Manage and measure sales and marketing activity
  • Record calls to help resolve disputes and enhance your training
  • React quickly to changes in call traffic with access to real-time data
  • Increase your competitive advantage
  • Reduce the number of abandoned calls

MyCalls Basic

A single user entry-level application that helps provide a real-time snapshot of all calls.

Free for the first 12 months.

MyCalls 256

A single user application providing call history and costing for up to 256 extensions.

MyCalls Call Manager

A more sophisticated application for businesses offering detailed call management information.

MyCalls Enterprise

Enables easy call management and reporting across multiple sites.

MyCalls Call Centre

An essential application for any specialist call centre, giving supervisors full control of extensions and Automatic Call Distributor groups.

MyCalls Call Recorder

Equips MyCalls Call Manager and Call Centre with full call recording capability. Calls are recorded securely, encrypted and easily accessible.

We’re here to help

Our experts are on-hand to find the right solution for your business. Simply complete the form below to find out more or arrange a no obligation appointment with an Aerial Direct consultant.

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