Be better
connected
Get the best communication tools for your business
Find out how Aerial Direct can help
Why Aerial Direct
Every conversation matters.
We’re O2’s largest direct partner
Through our partnership with O2, together we help you thrive with tools and solutions you can tailor. We offer flexible tariffs, and the power to work remotely without a dip in connection and security
We partner with you
We provide businesses with award-winning client services, with proactive Account Management from over 250 UK-based staff. This is why we are proud of our 98% customer satisfaction and 90% retention rate
We have a vested interest in your success
We are trusted to provide award-winning communications solutions and services for over 85,000 businesses, from tailored mobile tariffs to reliable phone systems and superfast connectivity
Customer Service
Business
Mobile News Awards 2024
Best B2B Dealer/Reseller
Mobile News Awards 2017, 2018 & 2023 Highly Commended 2024
Partner of the Year
Mobile Industry Award 2023
Best Mobile Service
and Solution Provider
Mobile Industry Award 2021 – 2023
Customer and
Digital Excellence
O2 Direct Partner Network 2017-2023
Large Business
of the Year
The News Business Excellence Awards 2020 & 2023
Best Customer
Service
Comms National Awards 2018 & 2019
Business Growth
Award
Mobile Industry Awards 2019
Mid-Range Deal
of the Year
Solent Deals Awards 2019
The Business Magazine
Solent 250 Member 2024
ISO 27001
ISO 22301
News & Blogs
The latest news and views. Find out everything that’s going on at Aerial Direct.
March 11, 2024
The Future of Telecommunications
In a fast-paced world of connectivity, telecommunications play a pivotal role in shaping how we interact and how we work. As.
February 1, 2024
The Power Of Managed IT Support
As a business grows, it can be easier to both outsource your IT department or at least get the primary areas.
November 27, 2023
What is a VoIP service?
Are you looking to modernise your current business communications with a virtual landline? VoIP, known as Voice over Internet Protocol is.
Kind words from our customers
Good experience
Good experience. Reduced my tariff by over £30 per month. Very nice customer service person. Positive outcome.
Donna Ezzard
11 hours ago
Phone answered instantly by an…
Phone answered instantly by an intelligent fluent operative
phil ryder
1 day ago
The lady on the customer service desk…
The lady on the customer service desk was very helpful
R M Notts
1 day ago
Using my phone abroad
Polote, friendly service, and answered all my questions clearly.
Inge Thornton
1 day ago
The member of stsff was very helpful…
The member of stsff was very helpful and resolved my query immediately.
Mr Rees
1 day ago
Good service.
It didn’t take long for my call to be answered. Also a friendly voice at the other end of the phone was very appreciated. Very good service. Thank you.
robert littler
1 day ago
Quickly worked out what I wanted to…
Quickly worked out what I wanted to know and answered all my questions.
James
1 day ago
I would recommend using the live chat
I would recommend using the live chat, it is way more quicker than the phone call and for some reason, customer service on the phone don’t actually know what they are doing. I didn’t have any problems with the live chat, the woman I was connected with, was very clear, direct and straight forward.
Liam Fuuuuckkk
1 day ago
Professional and helpful
Emily was very helpful, professional and gave me good advice. I am very satisfied with the service today.
B Lloyd
1 day ago
Didn’t have long to wait
Didn’t have long to wait. Response was prompt, accurate and polite.
Alan
1 day ago
Problem resolved really quickly
Problem resolved really quickly
Emily
1 day ago
Advice on business closure.
Sandra gave me very clear and helpful options and made it happen
customer
1 day ago
Genuinely personalised service
Hi. Really listened to my queries and felt answers personalised to me. Thanks
SMc
3 days ago
Katy – brilliant – see comments above.
Your Call Centre Responder KATY was absolutely super. Friendly, very helpful and dealt with my enquiry perfectly. A credit to your Company.
Gordon Derrick Woodman
4 days ago
Very nice friendly lady dealt with my…
Very nice friendly lady dealt with my enquiry
Kevin Smith Tri-Smith Homes Limited
4 days ago
Sandra was lovely and very helpful!
Sandra was lovely and very helpful!
Margaret Pye
4 days ago
Helpful call back
The operator had listened to my complaint and was very helpful.
Kathleen Jenner
4 days ago
Really good service staff so friendly…
Really good service staff so friendly and helpful best service i have ever had highy reccomend .
Mrs Susan Sawyer
4 days ago
Had quite a simple query
Had quite a simple query, which was dealt with immediately without issue by a very pleasant lady called Emily. Excellent service
customer
4 days ago
Very polite and helpful phone…
Very polite and helpful phone operators, fast ro respond to any queries or questions and just a grate company.
customer
4 days ago
Contact our team for support
Contact one of our friendly Aerial Direct advisors today if you have any questions or queries regarding your service, they are on hand and are available to help.
Live Chat
Support lines are open between
Monday – Friday, 08:30 – 17:30