On a pro-rata basis, the cost of switching can be calculated. Your final bill will be based on the day you requested the transfer. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase.
Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. Please contact Customer Services on 01329 558 558.
If you submit your request before 4pm on a working day, your number should be transferred the next working day. Requests made after 4pm or on a weekend or bank holiday will be completed within 2 working days.
This is when you transfer your existing phone number to your new mobile phone and/or contract.
If you are unhappy with your handset we will exchange within 7 days of you receiving it. However, it must be returned in the original, unopened packaging.
Recommended for businesses