Want to know how to upgrade your phone or contract? Find out more with these useful questions.

When can I upgrade?

We will call you as soon as you are due a renewal on your account. However, if you want to know exactly when you are due or any other information on your handset call us on 01329 558 558

Can I choose what handset I would like?

Yes, we stock all the leading brands. If you would like more information on our range of handsets, please contact our Customer Services team on 01329 558 558.

Will I get charged for switching providers?

On a pro-rata basis, the cost of switching can be calculated. Your final bill will be based on the day you requested the transfer. Additionally, if you do not use the PAC or STAC code on the day you requested the final bill you receive could increase.

Switching information can be requested separately to requesting your PAC/STAC code, which helps explain the process in more detail. Please contact Customer Services on 01329 558 558.

How long does it take to transfer my number?

If you submit your request before 4pm on a working day, your number should be transferred the next working day. Requests made after 4pm or on a weekend or bank holiday will be completed within 2 working days.

Can I keep my existing number?

Yes, our friendly Customer Services team will be happy to help you with this. Please either call them on 01329 558 558, drop them an email at customer.services@aerial-driect.co.uk or message them via our LiveChat.

What is Porting?

This is when you transfer your existing phone number to your new mobile phone and/or contract.

How can I make changes to my tariff?

We would love to help you make any changes you need to your price plan or allowances, to discuss this with one of our experts please contact Customer Services on 01329 558 558.

What can I do if I am not happy with my new mobile handset?

If you are unhappy with your handset we will exchange within 7 days of you receiving it. However, it must be returned in the original, unopened packaging.


Recommended for businesses

Get in Touch

For more information and support please speak to one of our friendly experts.

Call now on: 01329 558 558.