Have some questions about Aerial Direct. We give you the answers here.

Who are Aerial Direct?

Aerial Direct are an independent mobile phone retailer, and the leading Direct Partner Network to O2.

Who is my contract with?

As an Aerial Direct customer your contract is with us, Aerial Direct. However, you will be billed by O2 and Aerial Direct will manage your account. You can access your bill through the My O2 portal on the O2 website. If you have any questions regarding your bill please contact our Customer Services team on 02392 603055.

Do you have a shop I can visit?

No, we do not have a storefront. However, if you want to visit our business centre, based in Segensworth, just outside of Fareham, Hampshire, we would love to see you.

Can I keep my existing number?

If you would like to keep your existing mobile number when you become an Aerial Direct customer, we will need your PAC (Porting Authorisation Code) which you can obtain simply by contacting your previous provider. We will always be happy to help you with this process to ensure you keep your number with your new plan. Once you have given us your PAC, your existing mobile number will be moved over to the O2 network and you’ll receive your new SIM card along with confirmation of your connection date.

Can I have a new number?

If you would like a new mobile number, we will provide this to you within 48 hours of your sign up date. Once you receive your new SIM card and confirmation of your connection date, your new mobile number will activate on the O2 network.

What are the opening hours at Aerial Direct?

Our Customer Services team is available Monday to Friday from 9am until 6pm and Saturday 10am until 2pm via email, Live Chat and phone. If you want to contact us outside of these hours please dial 02392 60 30 55 and leave a message. Our advisors will return your call as soon as possible.

Can I choose any handset I would like?

Yes, we stock all the leading brands. If you would like more information on our range of handsets, please contact our Customer Services team on 02392 603055.