Have a question?
As an Aerial Direct customer, your contract is with us, Aerial Direct. However, you will be billed by O2 but we will manage your account.
You can access your bill through the My O2 portal on the O2 website. If you have any questions regarding your bill please visit our FAQ page or alternatively contact our Customer Services team on 01329 558 558.
No, we do not have a storefront. However, if you want to visit our demonstration suite, based in Segensworth, just outside of Fareham, Hampshire, we would love to see you.
Our Customer Services team is available Monday to Friday from 9am until 6pm and Saturday 10am until 2pm via email, Live Chat and phone. If you want to contact us outside of these hours please dial 01329 558 558 and leave a message. Our advisors will return your call as soon as possible.
All information on getting in touch can be found here.
If you would like to keep your existing mobile number when you become an Aerial Direct customer, we will need your PAC (Porting Authorisation Code) which you can obtain simply by contacting your previous provider. We will always be happy to help you with this process to ensure you keep your number with your new plan. Once you have given us your PAC, your existing mobile number will be moved over to the O2 network and you’ll receive your new SIM card along with confirmation of your connection date. Visit Help with your Phone and SIM for more information or contact us on 01329 558 558.
If you would like a new mobile number, we will provide this to you within 48 hours of your sign up date. Once you receive your new SIM card and confirmation of your connection date, your new mobile number will activate on the O2 network.