Trouble making a payment? Problems with your bill?

We’re here to help you.

How do I pay my bill?

Your bill will be issued by our Direct Partner O2. You can access your bill through your My O2 portal through the O2 website

Direct Debit is our easiest method of payment. To set this up or if you have any further questions about how you are billed please contact our Customer Services team on: 01329 558 558 or via our LiveChat.

Can I set up a Direct Debit?

Yes. Direct debit is our easiest a preferred method of payment. To discuss the best way to set up a Direct Debit please contact one of our experts on 01329 558 558.

How can I view my bill?

You can view your bill through the My O2 portal on the O2 website If you require help registering for My O2 Business, please contact our Customer Services team on 01329 558 558 or via our LiveChat.

What does early termination fee mean?

If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Your final bill will include the Early Termination Fee. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at: Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. Alternatively you can email a scanned copy to

Additional charges?

Noticed an additional cost on your bill? Click here to see O2’s other numbers and charges.

Does my contract automatically renew?

After your initial 24 months, your term will stay active until you upgrade, disconnect or switch. If you have any questions about your term, or wish to renew or upgrade please call our Customer Services team on 01329 558 558 where you can talk to our tariff experts to assess your mobile needs.

How do I claim my discount?

To activate your discount or apply for a tastecard please speak to our Customer Loyalty Team on 01329 558 558  or via our LiveChat. We will complete the process to credit your account or discuss with you more about our exclusive tastecard membership.

How can I make changes to my tariff?

We would love to help you make any changes you need to your price plan or allowances, to discuss this with one of our experts please contact Customer Services on 01329 558 558.

Get in Touch

For more information on bills and payments speak to one of our friendly experts.

Call now on: 01329 558 558.

My O2 business?

Working with our direct channel partner you can keep an eye on everything that’s going on in your account, giving you full control.


Need help?

Want to get to know your new phone? Lost or had your phone stolen? Whatever you need to know, our experts are on hand to help.


Claim your discount

At Aerial Direct we give you extra. Claim your discount or get a tastecard membership and save on days out, meals and much more!