Trouble making a payment? Problems with your bill?
Your bill will be issued by our Direct Partner O2. You can access your bill through your My O2 portal through the O2 website http://www.o2.co.uk/business/myo2business.
Direct Debit is our easiest method of payment. To set this up or if you have any further questions about how you are billed please contact our Customer Services team on: 01329 558 558 or via our LiveChat.
If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Your final bill will include the Early Termination Fee. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at: Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. Alternatively you can email a scanned copy to firstname.lastname@example.org.
After your initial 24 months, your term will stay active until you upgrade, disconnect or switch. If you have any questions about your term, or wish to renew or upgrade please call our Customer Services team on 01329 558 558 where you can talk to our tariff experts to assess your mobile needs.
To activate your discount or apply for a tastecard please speak to our Customer Loyalty Team on 01329 558 558 or via our LiveChat. We will complete the process to credit your account or discuss with you more about our exclusive tastecard membership.