Trouble making a payment? Problems with your bill? We can help you here:

How do I pay my bill?

Aerial Direct are a Direct Partner Network to O2, your bill will be issued by O2 and you can access your bill through your My O2 portal on the O2 website If you have any further questions about how you are billed please contact our Customer Services team on 02392 603055.

How can I view my bill?

You can view your bill through the My O2 portal on the O2 website

What does early termination fee mean?

If there is still time left on your existing mobile phone contract, you may be told you have an Early Termination Fee to pay when you request your PAC code. An Early Termination Fee is usually the cost of the line rental for the months left remaining on your contract. Your final bill will include the Early Termination Fee. If this is to be paid by Aerial Direct a copy of your bill containing your Early Termination Fee will need to be sent to us at: Freepost Plus RSUU-XBKZ-CLZX O2 Business Accounts Aerial Direct 1 Barnes Wallis Road, Fareham, Hampshire, PO15 5UA, England. Alternatively you can email a scanned copy to

What are the opening hours at Aerial Direct?

Our Customer Services team is available Monday to Friday from 9am until 6pm and Saturday 10am until 2pm. If you want to contact us outside of these hours please dial 02392 603055 and leave a message. Our advisors will return your call as soon as possible.

How can I claim my discount?

To activate your discount call our Customer Services team on 02392 603055 and we will complete the Standing Order to credit your account.

Does my contract automatically renew?

After your initial 24 months, your contract will stay active until you upgrade or cancel. If you have any questions about your contract, wish to renew or upgrade please call our Customer Services team on 02392 603055 where you can talk to our tariff experts to assess your mobile needs.

How can I make changes to my tariff?

We would love to help you make any changes you need to your price plan or allowances, to discuss this with one of our specialist team please contact Customer Services on 02392 603055.