Award-winning client services

Our dedicated team of communications professionals provide complete managed support to all our clients putting them at the heart of everything we do.

Continuously delivering excellence

Love Your Customer Team

We have achieved a 90% retention rate through our dedicated and pro-active team of experts who ensure our service continuously exceeds customer expectations.

Exclusive Client Benefits

Gain added benefits with O2 Priority through our O2 direct partnership. Experience full control through your My O2 Business account and reap further Aerial Direct benefits.


Our 98% client satisfaction rate is testimony to 30 years’ telecoms experience. We have won the O2 Customer Excellence Award for three consecutive years and many other industry-recognised awards.

Trusted by our customers

Seamlessly connecting business across the UK.

Running a business is tough and listening is the best skill you can acquire. We believe that access to clear reliable telecoms shouldn’t be complicated or time-consuming.

Request a call back and discuss how we can help your business. 

Request a callback

Account Management

Businesses with 5+ connections can benefit from our multi-award-winning customer service through a dedicated Aerial Direct Account Manager.

Contact details for your dedicated Account Manager are provided to ensure SLAs are met.

Pro-active monthly bill analysis and quarterly account reviews.

No need for outsourcing. High level support from Sales to IT is provided.

Tailored plans and packages to suit your individual business requirements.

Seamless migration and set up from existing provider to Aerial Direct.

Get credit towards your next package when you trade in your handset.

Spare O2 SIM cards will be supplied and activated in 2-4 hours.

Next working day delivery on handsets, accessories and SIM cards.

The opportunity to provide regular feedback.

“Our account managers have many years’ experience of working with clients across numerous business verticals. They possess a practical understanding of the issues and challenges faced by those businesses. We combine this industry insight with a thorough understanding of your business to deliver an exceptional service by experts who care.”

Director of Mid-Market & Corporate, Lee Sparks 


B2B Dealer Over 50 Employees
Mobile News Awards
2017 and 2018


Customer and Digital Excellence
O2 Direct Partner Network


Business Growth Award
Mobile Industry Awards


Nine – Best Customer Service
Comms National Awards

Treating Customers Fairly

We’re passionate about putting customers at the heart of everything we do and going the extra mile to exceed expectation. At Aerial Direct we have built a culture around delivering an exceptional service to all customers. Read about the measures we take to do this.

View our guidelines

Supporting businesses across the UK

You don’t go into business to learn about telecoms. Starting and running a business is tough – we believe that access to clear reliable telecoms shouldn’t be complicated or time-consuming. Give us a call and see how we can help your business grow.

Request a Callback