As a business grows, it can be easier to both outsource your IT department or at least get the primary areas managed. If you’ve already got an IT team, doing so will allow them to focus on other pressing areas and possibly improve reactiveness when improvements and issues need to be addressed. If you don’t have an internal IT department, we’ll take away the worry of any tech issues or setups which you may personally face during usual day to day operations.

To ensure your IT department is running smoothly and efficiently, we offer a range of managed IT support to assist businesses from small (SOHO) to companies with hundreds of staff members.

What is managed IT support? 

Before knowing the benefits of managed IT support, you’ll first need to understand what’s included. As a number of areas are included within managed IT support, we recommend identifying the areas where you need support. 


Sourcing and setting hardware for your staff can be a lengthy process. Depending on the level of tech which each member of staff needs, it could take anywhere from an hour to multiple days of technology setup. By having a company assist with the managed IT support, you’re able to reassign your IT team’s time to other pressing matters – or save your own time if that’s something you typically carry out yourself.


The correct setup for a system as important as Microsoft 365 can be key for efficient business operations. Its capabilities from cloud data storage to client communications can be tailored depending on your needs. We’ll also handle the liaising with the software developers and program updates when required.


Business safeguarding solutions are essential for the keeping of client data. This is why we offer state-of-the-art antivirus and EDR software, as well as Machine-Learning SaaS Protection Systems to secure you from threats, right from your computers to cloud services and communication platforms.

Tech Support 

Typically, managed IT support usually includes a level of tech support which includes hardware, software and general support during any working day. Occasionally, 24/7 tech support is offered depending on the plan you decide to use. Aerial Direct IT Services does offer this as a service. 


The benefits…

When exploring managed IT support, there are many channels to consider ahead of deciding whether it’s the right fit for you. In many instances, it can save a business money and time. 


Whether you have an existing IT team or not, external managed IT support will free up anyone’s time who usually carries out the typical IT responsibilities. The day-to-day tasks such as hardware setups and backup maintenance can be the focus of other supportive forces.


Despite pulling in the help from another business, managed IT support can save a lot of time, leading to large money savings. This is because the usual tasks, which may take longer, can be dealt with by your IT support provider rather than internal staff – similar to the efficiency benefit.

Professional assistance

Managed IT support businesses have the key skills and knowledge needed to carry out most tasks with ease and professionalism. This is also the case if your package has 24/7 support. No matter the time of day, support will be available to you.

Get in touch for managed IT support

Our carefully crafted team have the expertise to carry out managed IT support, covering areas from hardware to 24/7 support. If you’re looking to get your IT-related areas managed externally, freeing up your employee’s time, be sure to get in touch and receive your personalised FREE IT Audit.

Request your FREE IT Audit

Get in touch for your FREE IT Audit where our experts will review your current IT solutions.


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Are you looking to modernise your current business communications with a virtual landline? VoIP, known as Voice over Internet Protocol is often referred to as Virtual Landline. VoIP is often used instead of using an outdated hardwired landline. The benefits are somewhat endless which allows for your business communications to be fast, efficient and simple to carry out.

To ensure you’re able to carry out business with no issues, there are a few variations which you can choose. From unlimited calls, web phone capabilities, and conferencing opportunities, the days of relying on a physical phone are over. Turn your operations into a fluid experience! 

Did you know…

From £8.99, you can take advantage of internet calling and ditch the old-fashioned fixed line! We offer a range of plans tailored to suit your needs so you’re able to carry out business with no limitations or interruptions.

The Features & Benefits of VoIP

The development of VoIP has led to improved features which are key for efficient business. Not only will VoIP allow for a smoother way of operating, but it will also make a notable difference for your customers. They can leave voicemails, be transferred with ease and more, all through the powerful and expertly developed VoIP system.


Cut down on countless amounts of time put into the organising and tracking of your communications.

Call Transfer
Conference Calls
Call Recording

Customer Experience

Improve your customer’s experience and create smooth business-to-customer interactions.

Direct Dial
Hold Music
Call Queuing


Work seamlessly from any device, giving you the flexibility to operate from anywhere.

Multiple Devices
Work From Anywhere

VoIP Service FAQs

We occasionally receive questions from our customers about our telecoms. These are often minor enquiries to maybe something more technical. We’ve combined those relevant to VoIP and virtual landlines to provide that much-needed clarity.

What is a virtual phone number?

VoIP, or Voice over Internet Protocol, is a telephone number which is hosted online using cloud-based technology. It allows for users to phone their customers/clients from various devices without requiring a physical landline.

Can any business size have a VoIP service?

Any business can have a VoIP service. Typically, it is used by small and medium-sized businesses but there are valuable features which larger businesses can take advantage of.

How does VoIP differ from normal landlines?

The primary difference between a VoIP service compared to a traditional landline is the online nature of calls rather than a physical line. The switch to a cloud-based phone line doesn’t however hinder the capabilities.

Do I need a landline if I use VoIP?

If you’re currently using a landline, you’re able to switch to a VoIP service without any difficulties. As they operate in a similar way, but are different to one another, you’re able to stop using the landline by switching to a virtual landline. Once you do switch, there’s no need to remove the landline however you can stop using it altogether if you so choose.

We’re here to help

No matter the enquiry, we’re here for you. Our experts have been in the telecom world for a long time so their knowledge and expertise can propel you into the next generation of business. Whether you’re looking for some guidance on your current VoIP system, looking to setup VoIP or need some clarity about the features, our team are happy to help.

Contact our team for support

Contact one of our friendly Aerial Direct advisors today if you have any questions or queries regarding your service, they are on hand and are available to help.


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Support lines are open between
Monday – Friday, 08:30 – 17:30

Dialling Up The Recognition: Aerial Direct Wins 2 Awards At MIA 2023

At the Royal Lancaster Hotel in London on the 21st of September 2023, the annual Mobile Industry Awards took place, hosted by TechRadar Pro. Fine dining, networking and industry celebration allowed for the perfect setting for the awards ceremony.

Aerial Direct attended the event with a number of nominations – 4 to be exact: 

  • Best Mobile Service & Solution Provider 
  • Partner of the Year 
  • Best Place to Work 
  • Best Customer Service 

During the celebrations, Aerial Direct walked away with 2 awards: 

  • Partner of the Year 
  • Best Mobile Service & Solution Provider 
best mobile service and solution provider award at the mobile industry awards 2023

partner of the year award at the mobile industry awards 2023

These awards come with a huge amount of pride and success for all of those involved in their achievement. From our Sales department to our Customer Services Department, we would like to thank our hardworking employees as well as our valued customers. All parties involved are key for the improvement and overall success of the business. 

Our focus year-round is to ensure that our employees are well trained, gain the experience they need and ensure our customers are looked after every step of the way. In doing so, we’re able to achieve the status of MIA multi-award winners. This includes winning the Best Mobile Service & Solution Provider for the third year running.  

At Aerial Direct, every conversation matters. Each and every conversation since the beginning of Aerial Direct has led us to where we are today with our success being our customer’s success also. Thank you to all who have supported us along the way and we look forward to what the future holds. Bring on The Mobile Industry Awards 2024! 

If you’re looking for any assistance or would like to request a quote, get in touch today!