How to Complain
Talk to us
At Aerial Direct we strive to keep our customers happy, but we realise that sometimes we make mistakes. Telling us when you are unhappy is important. It gives us the opportunity to put things right and improve the service we offer in the future. We are dedicated to resolving any customer issues swiftly and to your satisfaction.
What to do if you have a problem:
We urge you to talk to us if you are experiencing problems. Please ensure you include your contact details in any written communication so we can fix your problem efficiently and effectively.
We will endeavour to respond to your issue within 48 hours. Further investigation may be required, and we will aim to resolve your problem within 3 working days. If your query is complex we may take longer, however, we will keep you informed every step of the way.
To make a formal complaint, please download this form and return it to us via email, or post using the details below.