Apple iCloud Removal
Apple have introduced Activation Lock as a new feature for iCloud which locks your Apple device to your iCloud account. If you are using iCloud with Activation Lock, we require you to remove your device from your iCloud account before sending it to us.
If you are running iOS 6 or below, there’s no need for you to move your device from your iCloud account.
How to remove your device from your iCloud account
There are two options for removing your device from your iCloud account; you can remove your account using your device with option 1, or you can use a laptop with option 2. If your device is faulty, please follow the steps for option 2.